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Enhancing Management Skills

ACTIVITY OFFERED IN PARTNERSHIP

  • Partner : Groupe CFC
  • Registration/cancellation : Follow the Order’s normal procedure.
  • Final registration confirmation sent by : Groupe CFC
  • Price: Please see the schedule fee below. Prices are subject to change without notice.
  • Location: Verify your registration confirmation. You will receive it in the days following your registration OR in the days preceding the session.
  • Lunch: included

Goal

To integrate the various facets of your role as a manager both to both mobilize your team and to help it attain its results.

Learning objectives

By the end of this training session, participants will:
  • Have learned their role as supervisor;
  • Understand that they represent the company to their employees;
  • Have developed the ability to create a motivating environment;
  • Know the difference between dissatisfaction, being neutral and motivation;
  • Have had a motivating experience as a group;
  • Have identified their supervision style and impacts on their team;
  • Have practised situational leadership;
  • Have developed a maturity grid for two of their employees;
  • Have developed their skills communicating within their team;
  • Have had a communication experience highlighting the importance of listening and the influence of the frame of reference;
  • Understand how to find information without pressure;
  • Have grasped the importance of giving feedback, both in terms of recognition and improvement;
  • Have practised two types of feedback;
  • Have identified areas for development as part of their work.

Content

Day I 

  • Introduction: objectives, expectations, and ground rules 
  • What is supervision? 
  • Supervision in organizations 
    • Exercise 
    • Talk 
  • Motivation 
    • Exercise: What motivates me, what motivates my employees 
    • The fundamental process of human motivation 
  • Leadership 
    • Exercise: Analysis of Behaviour Effectiveness 
    • Reflection grid 
    • Talk on situational leadership 
    • Questionnaire answers 

Day II 

  • Leadership 
    • Case Study 
    • Talk: Employee readiness 
    • Transfer exercise 
  • Communication 
    • Practical exercise: experiencing difficulty in communicating 
    • Diagram of communication and its components 
    • The three levels of listening 
    • Four types of questions 
    • The five Rs: the techniques of active listening 
  • Feedback 
    • Talk: The difference between judgement and fact 
    • Exercise 
    • Recognition feedback 
    • Talk 
    • Practice
    • Improvement feedback 
    • Talk: The solving problem mode, the person is not the problem 
  • Evaluation of training

Process

Theory presentations (30%); workshop (40%); case studies (30%).

Full description


Montreal – Groupe CFC


Session(s)
For all

Training season: 2020-2021
Session No.: 0360
Start date: 2021-01-25, 08:30
End date: 2021-01-26, 16:30
Duration: 2 days
Instructor: Animateur du partenaire
Additional information:

Fee schedule

6 seats available

  CPA member Non-member
À la carte $990.00 $990.00
CPA passport 1050 PDC N/A
Multi-CPA passport 1050 PDC N/A
Multi-user passport 1050 PDC 1050 PDC
CPA Promo 1050 PDC N/A

For all

Training season: 2020-2021
Session No.: 0481
Start date: 2021-05-05, 08:30
End date: 2021-05-06, 16:30
Duration: 2 days
Instructor: Animateur du partenaire
Additional information:

Fee schedule

5 seats available

  CPA member Non-member
À la carte $990.00 $990.00
CPA passport 1050 PDC N/A
Multi-CPA passport 1050 PDC N/A
Multi-user passport 1050 PDC 1050 PDC
CPA Promo 1050 PDC N/A

No distance learning activity found.

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