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COVID-19 frequently asked questions – Professional development

Questions about the 2019-2020 training season, Corporate passports and the CPA Promo

Do the catch-up measures for compulsory continuing education also apply to e-learning activities and 2019-2020 passports?

The announced catch-up measures allow members who cannot meet the compulsory continuing education requirements on time (August 31 to complete the hours and September 30 to report them) to make up the missing hours, without penalty, until October 16, 2020.

Please note, however, that this extension period does not apply to the passport validity period or to e-learning access. The deadline for these remains August 31, 2020. If you have a 2019-2020 passport, you can use it to register for activities for the 2019-2020 season. If you are registered for any of the Order’s e-learning activities, you must complete the training before August 31, 2020; after that, it will no longer be accessible in your file.

If you need to make up any hours after August 31, 2020, you can register for the Order’s 2020-2021 training activities with a 2020-2021 passport or à la carte. The missing hours will then be recorded in your 2019-2020 continuing education report until your file is in order.

Even if the permitted number of PDCs specified in the terms and conditions for my passport or my CPA Promo are transferred, I will still have some left over. What can I do with them?

Because we are concerned about the health and safety of our members and personnel, we have converted nearly 45% of our in-class training activities into e-learning activities to make up for our cancelled in-class training activities and meet the demand. Therefore, we suggest that you consult our list of over 500 e-learning activities offered until August 31 and use your additional PDCs for one or more of them.

See all of the e-learning activities >

Remember that you can also purchase “à la carte” tools with your passport. The fee schedule for each tool specifies the quantity of PDCs required to purchase the various formats.

See the tools offered >

In addition, you can register for one of our e-learning activities offered in partnership. While their availability varies by partner, in some cases, you can access the training activity for a period of one year after the registration date. However, you should make sure that you take your training activities promptly so that you meet your compulsory continuing education requirements by the deadline.

See the e-learning activities offered in partnership >

Is it possible to transfer PDCs from 2019-2020 to a 2020-2021 passport or CPA Promo? 

As a reminder, our terms and conditions state that it is possible to transfer up to 525 PDCs for the CPA Promo and the CPA and Multi-CPA passports and up to 675 PDCs for the Multi-user passports to a new 2020-2021 Corporate passport or CPA Promo.

These credits will be automatically transferred at the beginning of September if you have purchased a new passport or activated a new CPA Promo.

Remember that it is also possible to convert your 2019-2020 Corporate passport into training activity registrations or “à la carte” tool purchases.

Why not extend the period of use for passports and the CPA Promo or allow more PDCs to be transferred?

Rest assured that we have analyzed this issue and come to the simple conclusion that our current system will not let us change the terms of use in effect for passports and the CPA Promo for technical reasons.

More specifically, certain structural constraints of our internal data base and transactional system prevent us from extending the validity of passports or changing the established business rules for managing passports and the CPA Promo.

That is why we are now working relentlessly to set up a new system and business model for all our professional development products and services. These innovations will give us more flexibility and agility in managing our offering and should be implemented gradually starting in the 2020-2021 season.

Even if the permitted number of PDCs specified in the terms and conditions for my passport or my CPA Promo are transferred, I will still have some left over. What can I do with them?

Because we are concerned about the health and safety of our members and personnel, we have converted nearly 45% of our in-class training activities into e-learning activities to make up for our cancelled in-class training activities and meet the demand. Therefore, we suggest that you consult our list of over 500 e-learning activities offered until August 31 and use your additional PDCs for one or more of them.

See all of the e-learning activities >

Remember that you can also purchase “à la carte” tools with your passport. The fee schedule for each tool specifies the quantity of PDCs required to purchase the various formats.

See the tools offered >

In addition, you can register for one of our e-learning activities offered in partnership. While their availability varies by partner, in some cases, you can access the training activity for a period of one year after the registration date. However, you should make sure that you take your training activities promptly so that you meet your compulsory continuing education requirements by the deadline.

See the e-learning activities offered in partnership >

What is the deadline for downloading the material for the training activities I completed in 2019-2020 and for finishing my e-learning activities?

You have until August 31 to access your training activities, finish them, and download your course material from your file.

Access your file >

Why do e-learning activities cost as much as in-class training activities?

Although online training is in some ways less costly to provide than traditional in-class training, transitioning to a technology capable of providing quality online training requires a major investment.

We had to procure a new and more efficient e-learning delivery platform so that new webinars and webcasts could be developed immediately. In addition, the prices charged for our e-learning activities must cover the compensation paid to the activity leaders, the development of the educational materials, and other related costs.

Furthermore, to enable better interaction between participants and leaders during our webinars (virtual classes), we decreased the number of participants from 50 to 30 or 40 per session, depending on the level of interaction required to maximize the learning outcomes in each training activity. This change also impacted the overall cost of our e-learning activities.
 
One good way to save money on our training activities is to purchase a passport or activate the CPA Promo. For example, with a passport, a one-day training activity, whether it is an in-class or e-learning activity, costs a CPA between $150 and $224, depending on the type of passport purchased.  

I have always chosen in-class training activities but they are no longer offered in the program. Why is this and what are my options if I am not comfortable with online training activities?

We are continuing our efforts to provide you with safe training options in compliance with government health directives by offering a training program for the 2020-2021 season that is almost entirely made up of e-learning activities.

However, some members have expressed their discomfort with the transition toward digital training, which is why we are now developing tools to help you become more familiar with this technology. By the end of the summer, you will receive an email with practical explanations and tips.

Furthermore, we will continue to consider the possibility of adding in-class training activities during the year, provided the circumstances allow us to do so in a completely safe way.

Note that some of our partners have chosen to offer certain in-class training activities in compliance with the health directives, but these activities will only take place if the government allows them.

Why add training activities in August? Most people are on vacation.

Because our primary concern is the health and safety of our members and personnel, many of our in-class training activities have been converted into webinars to reflect the current situation. Since March, we have worked relentlessly to add as many training activities as possible to the 2019-2020 program in an effort to make up for the cancelled in-class training activities and help you meet your continuing education requirements on time.

Naturally, the transition to digital training requires a great deal of time and effort, even though we made it our priority early in the crisis to offer you this alternative solution as quickly as possible. Despite our best intentions, some training activities could not be offered before August for a variety of reasons, such as because they were too complicated to convert due to their nature or the activity leaders were not available.

The subjects of the online training activities currently offered are not as interesting or specific as those that were cancelled. I purchased a passport so that I could register for those training activities. Can I get a refund due to the change in training activities offered by the Order?

We recommend that you first check to see if your training activity is offered as a webcast. Even though not all of the cancelled in-class training activities have actually been converted into webinars, the vast majority of those that could be converted are now offered as webcasts.

We also suggest that you watch for new e-learning sessions, as more will be added in the weeks ahead, in case some of them interest you. To do so, consult the E-learning activities during the COVID-19 crisis page, and especially the “New e-learning sessions added to the program” section.

Keep in mind that it is always possible to convert your 2019-2020 Corporate passport into “à la carte” tool purchases, if the training activities offered do not meet your current needs.

Finally, remember that our terms and conditions allow you to transfer up to 525 PDCs for the CPA Promo and the CPA and Multi-CPA passports and up to 675 PDCs for Multi-user passports to a new 2020-2021 Corporate passport or CPA Promo.

Why is it hard to find training activities that interest me on the Order’s site?

We are currently working on updating and improving our transactional system. As part of these efforts, we plan to review the system in place, its ergonomics, and our business model. One of our goals is actually to improve the user experience in our various processes.

In the meantime, we have made some improvements to the current system, such as Web pages with training activities that are easier to search thanks to criteria that our current search engine does not have. Examples include the E-learning activities by price range page, which lists the currently offered training activities by price, and the E-learning activities during the COVID-19 crisis page, which gives you access to free training activities and simplifies your search for training activities tailored to your needs in the ever-changing situation.

I registered for an e-learning activity. How do I access it?

When you register for an e-learning activity offered by the Order, you will find it in your online file under “Your training activities.” In your file, click on the magnifying glass to display the training activities that you have registered for. To take a training activity once it is available, click on "Start your training activity."
 
If you registered for an e-learning activity offered in partnership, you will instead receive an email from the training partner confirming your registration and instructing you on how to access your training activity.

What is the difference between a webcast and a webinar?

A webinar (virtual class) is a training activity that is accessible on the Web and broadcast live, where participants can interact, ask the activity leader questions, and learn through interaction with the activity leader and other participants.

This user-friendly type of training lets you perform a connection test ahead of time to make sure that everything will work during the webinar. A technical assistance team is also available in case you need support. Discover our webinars!

A webcast is a webinar, an in-class or any other recorded training activity that is rebroadcast. It can be viewed any time once it is available.

Learn more about our e-learning activities >

I registered for a webinar (virtual class). Is there something I need to do in preparation for this training activity?

The steps in the training process will be accessible in your online file 7 days before the date of the webinar.

We strongly recommend that you access the webinar before that date and complete step 3 of the training process in advance to test your computer’s configuration and prevent any connection problems during your webinar.

Webinars are primarily designed to be viewed on a computer. For that reason, we recommend that you not use a tablet.

What is the Order doing to help its members pursue professional development and practice their profession during the pandemic?

Because we care about the health and safety of our members and employees, we continue to make efforts to provide you with safe training options in compliance with the government health directives.

In fact, since March, we have spared no effort in converting nearly 45% of our in-class training activities into e-learning activities to meet the demand. Many of our training partners have also followed suit and converted their in-class training activities into e-learning activities.

We also added the E-learning activities during the COVID-19 crisis page to our website as quickly as we could so that you would have access to a list of free training activities and could search more easily for training activities that meet your needs in this constantly changing situation.  

We also added the continuously updated Coronavirus – (COVID-19) page so that you could follow the latest developments in the crisis that have an impact on the profession and obtain resources to help you get through this critical period.

Finally, because we are aware that all Quebec organizations and all our members have been hit hard by this extraordinary situation, we decided to extend our usual summer offer. Therefore, you have until September 15 to take advantage of the $250 discount on passports or activating the CPA Promo.

Questions about the 2020-2021 training season, Corporate passports and the CPA Promo

Why did the cost of the passport increase this year?

The slight increase in cost is not an isolated case. Every year, the cost of Corporate passports is simply adjusted to inflation.

I saw that there is a $250 discount on passports or activating the CPA Promo. Do I need to have a promotional code?

No promotional code is necessary because the $250 discount is already included in the price shown in the purchase interface for passports. The price shown will increase automatically when the promotional offer ends on September 15.

In the terms and conditions of the 2020-2021 Corporate passports and CPA Promo, I saw that it is not possible to transfer PDCs to 2021-2022. What is the reason for this change? Is purchasing a passport or activating the CPA Promo still worth it?

We are working hard at this very moment to set up a new system and business model for all our professional development products and services. These efforts will inevitably cause changes in our procedures.

The improvements introduced by the new system will give us more flexibility and agility in managing our offering and should be implemented gradually starting in the 2020-2021 season. However, given that we are currently reviewing our business model, we still have some decisions to make, such as the form that promotional offers like “Corporate passports” and “the CPA Promo” will take. Since the passport model may need to be changed, we cannot say right now what will become of the PDC concept.

One thing is certain, however. Our goal is to offer you competitively-priced training activities and tools that meet your professional development needs. Our decisions will be made along these lines and based on your comments and suggestions.

Overall, Corporate passports and the CPA Promo are still good solutions, as you can save up to 70% on the prices of your training activities, depending on the type of promotional offer you choose. As in previous years, they give you access to nearly 100 tools and over 500 e-learning or other types of activities that are held in compliance with the government’s health directives and social distancing requirements.

Why have you extended the summer promotional offer for the 2020-2021 Corporate passports and CPA Promo?

We are aware that all Quebec organizations and all our members have been hit hard by this extraordinary situation, which is why we decided to extend our usual summer offer.

Therefore, you have until September 15 to take advantage of the $250 discount on the price of the 2020-2021 Corporate passports and CPA Promo; this is the best price of the year.

Please note that this $250 discount is already included in the price shown in the purchase interface for passports.

Take advantage of the discount on Corporate passports or activating the CPA Promo >

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