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Create a Great Customer Experience

ACTIVITY OFFERED IN PARTNERSHIP

  • Partner: Technologia - Crossknowledge
  • Registration/cancellation: Follow the Order’s normal procedure.
  • Final registration confirmation sent by : Technologia - Crossknowledge
  • Price: Please see the schedule fee below. Prices are subjects to change without notice.
  • Online course: You will receive by email, in the 7 days following your registration, the information on how to access your online course.
  • Accessibility: You will have access to your course for a specific number of days. Please refer to your "Your training activities" file for more information.

Description 

All businesses should deliver satisfactory customer service. Here we'll look at how to create truly great customer experiences, those ""wow"" moments that amaze customers, inspire loyalty, and free stores from race-to-the-bottom pricing competition. This training will give you a set of tools that allow us to create true moments of magic for our customers and just as importantly, to do so consistently.

Special Note

100% online training with completely flexible schedule. Accessible anytime from anywhere. This training includes interactive modules, questionnaires, videos, tools and fact sheets. One year access to the training.

Content

Amazing every customer
  • What's it take to be amazing?
  • How often should you amaze your customers?
  • Amaze our customers
  • How's your level of amazement?
  • How do we create moments of magic?
  • Let's diagnose your key moments in customer service
Greeting your customer
  • What's the best way to greet a customer?
  • How can we create a winning first impression?
Adapting to individual customers 
  • Adapt your approach to the different types of customers
  • How should you serve a varied clientele?
Inspiring your customer
  • How can we improve customer service through cross-selling and up-selling?
  • Create the right “Extra Questions”
Surprising your customer 
  • How can we under-promise and over-deliver?
  • Generate customer surprise
  • Being a leader
  • One to say yes, two to say no
  • Find creative solutions
Winning back customers 
  • What about when things have already gone wrong?
  • Master the art of recovery
  • Turn things around with an angry customer
  • Stay calm with trying customers
Leaving a lasting impression 
  • Make the last impression a lasting impression
  • How can you do post-sale follow up in style?

Description complète


Aucune formation en salle trouvée

Formation en ligne


Séance(s)
Pour tous

Saison de formation : 2020-2021
No de séance : 2620
Date de début de l’offre : 2020-09-01, 09:00
Date de fin de l’offre : 2021-08-27, 12:00
Nombre de jours pour suivre la formation à partir de la date d'inscription : 0
Durée : 9.00 h
Renseignements complémentaires : IMPORTANT: NO REQUEST FOR AN EXTENSION WILL BE ACCEPTED. Technologia will send, in the days following your registration, an email giving you access to your session. You will have 365 days to complete this course.

Grille tarifaire

498 places disponibles

  Membre CPA Non-membre
À la carte 219,00 $ 219,00 $
Passeport CPA 525 CDP S/O
Passeport Multi-CPA 525 CDP S/O
Passeport Multi-usagers 515 CDP 515 CDP
Promo CPA 525 CDP S/O

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