L’ensemble de nos services sont assurés à distance jusqu’à nouvel ordre en raison de la pandémie de la COVID-19.  
Suivez l’évolution de la situation et son incidence sur la profession > 

Find New Solutions Through Design Thinking


  • Partner: Technologia - Crossknowledge
  • Registration/cancellation: Follow the Order’s normal procedure.
  • Final registration confirmation sent by : Technologia - Crossknowledge
  • Price: Please see the schedule fee below. Prices are subjects to change without notice.
  • Online course: You will receive by email, in the 7 days following your registration, the information on how to access your online course.
  • Accessibility: You will have access to your course for a specific number of days. Please refer to your "Your training activities" file for more information.


Design thinking is a discipline inspired by the design world to help organizations innovate. It is used to assess complex issues, identify their underlying causes, brainstorm fixes, and implement the best possible solutions. This course details a step-by-step process for addressing problems, reframing them, and designing solutions. That will take your creative potential to new heights. 

Important notice

100% online training with completely flexible schedule. Accessible anytime from anywhere. This training includes interactive modules, questionnaires, videos, tools and fact sheets. One year access to the training.


Understanding design thinking principles

  • What is design thinking?

Adopting the right mindset

  • Empathy for customers and users
  • How can you put your customers at the center of your approach?
  • Openness to other disciplines
  • What connection can best develop your creativity?
  • Ability to learn from failure
  • Analyzing a failure
  • A collaborative approach
  • How can you involve different stakeholders and get them working together?
  • Which attitude most needs improvement in your organization?

Identifying the root cause of a problem

  • The root cause of a problem
  • Can you identify your root causes?

Reframing the problem from different perspectives

  • The importance of framing a problem 
  • How to perform problem framing
  • How can you find out everyone's point of view?
  • Ethnographic research: Adopt a human-centric approach

Designing a solution

  • Organizing efficient ideation sessions
  • Share the results of your brainstorming session
  • Check technical feasibility and economic viability
  • How to check economic viability

Building a prototype

  • What proportion of your ideas do you prototype before implementation?
  • In your opinion, what are the advantages of prototyping?
  • The virtues of prototyping
  • What techniques should you use when prototyping?

Testing the prototype

  • What's the biggest difficulty when running tests?
  • The art of testing
  • The importance of knowing how to listen to test results
  • Prototype complex ideas

Targeted audience

Any Audience.



Description complète

Aucune formation en salle trouvée

Formation en ligne

Pour tous

Saison de formation : 2020-2021
No de séance : 2651
Date de début de l’offre : 2020-09-01, 09:00
Date de fin de l’offre : 2021-08-27, 12:00
Nombre de jours pour suivre la formation à partir de la date d'inscription : 0
Durée : 5.00 h
Renseignements complémentaires : IMPORTANT: NO REQUEST FOR AN EXTENSION WILL BE ACCEPTED. Technologia will send, in the days following your registration, an email giving you access to your session. You will have 365 days to complete this course.

Grille tarifaire

496 places disponibles

  Membre CPA Non-membre
À la carte 179,00 $ 179,00 $
Passeport CPA 525 CDP S/O
Passeport Multi-CPA 440 CDP S/O
Passeport Multi-usagers 415 CDP 415 CDP
Promo CPA 525 CDP S/O