Enhancing Management Skills
ACTIVITY OFFERED IN PARTNERSHIP
- Partner : Groupe CFC
- Registration/cancellation : Follow the Order’s normal procedure.
- Final registration confirmation sent by : Groupe CFC
- Price: Please see the schedule fee below. Prices are subject to change without notice.
- Location: Verify your registration confirmation. You will receive it in the days following your registration OR in the days preceding the session.
- Lunch: included
To integrate the various facets of your role as a manager both to both mobilize your team and to help it attain its results.
By the end of this training session, participants will:
- Have learned their role as supervisor;
- Understand that they represent the company to their employees;
- Have developed the ability to create a motivating environment;
- Know the difference between dissatisfaction, being neutral and motivation;
- Have had a motivating experience as a group;
- Have identified their supervision style and impacts on their team;
- Have practised situational leadership;
- Have developed a maturity grid for two of their employees;
- Have developed their skills communicating within their team;
- Have had a communication experience highlighting the importance of listening and the influence of the frame of reference;
- Understand how to find information without pressure;
- Have grasped the importance of giving feedback, both in terms of recognition and improvement;
- Have practised two types of feedback;
- Have identified areas for development as part of their work.
- Introduction: objectives, expectations, and ground rules
- What is supervision?
- Supervision in organizations
- Exercise: What motivates me, what motivates my employees
- The fundamental process of human motivation
- Exercise: Analysis of Behaviour Effectiveness
- Reflection grid
- Talk on situational leadership
- Questionnaire answers
- Case Study
- Talk: Employee readiness
- Transfer exercise
- Practical exercise: experiencing difficulty in communicating
- Diagram of communication and its components
- The three levels of listening
- Four types of questions
- The five Rs: the techniques of active listening
- Talk: The difference between judgement and fact
- Recognition feedback
- Improvement feedback
- Talk: The solving problem mode, the person is not the problem
- Evaluation of training
Theory presentations (30%); workshop (40%); case studies (30%).