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Preventing and Resolving Conflicts

ACTIVITY OFFERED IN PARTNERSHIP

  • Partner : Groupe CFC
  • Registration/cancellation : Follow the Order’s normal procedure.
  • Final registration confirmation sent by : Groupe CFC
  • Price: Please see the schedule fee below. Prices are subject to change without notice.
  • Location: Verify your registration confirmation. You will receive it in the days following your registration OR in the days preceding the session.
  • Lunch: included

Summary

Whether or not your conflicts are avoidable, our conflict prevention and resolution tools support you when you have to tackle problems before the consequences become disastrous. Requests from our clients for tools to manage conflict inspired us to design this very in-depth training course. Our intervention method allows you to tactfully avoid escalation and then focus on the positive to rebuild the relationship.

 

Purpose

Approach conflict situations calmly and tactfully and appropriate a proven method to prevent conflict escalation or resolve it positively.

Learning objectives

  • Know the basic concepts relating to conflict.
  • Position their conflict handling style and mode
  • Know the predisposing factors for the birth of a conflict and the impacts on the players involved.
  • Understand how conflicts develop.
  • Experiment with certain skills, processes and tools related to conflict resolution.

Content

  • Introduction: Objectives, expectations and rules of the game
    • Conflict and Me
    • My experience and my reactions in a conflict situation
    • What is a conflict?
    • Impacts of conflicts
    • Potential sources of conflict
  • Perceptions, main source of conflict
  • My conflict management style
    • My behaviour in a conflict situation
    • Thomas-Kilmann model
    • Strengths and limitations of conflict management styles
    • Conflict management traps
  • Intervening in a conflict situation
    • Evolution of a conflict: The six stages
    • My role in conflict management
    • Conditions of success for addressing and resolving conflicts
    • How to conduct a facilitator meeting?
    • My main challenge in facilitation
    • Mediation
  • Synthesis activity: My future conflicts
  • Conclusion and my next moves to action
  • Training program evaluation

Customers

For leaders and consultants

Breakdown

Theoretical lectures (30%); workshops (40%); case studies (30%).

Description complète


Montréal – Groupe CFC


Séance(s)
Pour tous

Saison de formation : 2020-2021
No de séance : 0714
Date de début : 2021-01-27, 08:30
Date de fin : 2021-01-27, 16:30
Durée : 1 jour
Animateur : Animateur du partenaire
Renseignements complémentaires :

Grille tarifaire

6 places disponibles

  Membre CPA Non-membre
À la carte 495,00 $ 495,00 $
Passeport CPA 525 CDP S/O
Passeport Multi-CPA 525 CDP S/O
Passeport Multi-usagers 525 CDP 525 CDP
Promo CPA 525 CDP S/O

Pour tous

Saison de formation : 2020-2021
No de séance : 0062
Date de début : 2021-05-21, 08:30
Date de fin : 2021-05-21, 16:30
Durée : 1 jour
Animateur : Animateur du partenaire
Renseignements complémentaires :

Grille tarifaire

6 places disponibles

  Membre CPA Non-membre
À la carte 495,00 $ 495,00 $
Passeport CPA 525 CDP S/O
Passeport Multi-CPA 525 CDP S/O
Passeport Multi-usagers 525 CDP 525 CDP
Promo CPA 525 CDP S/O

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