Security and privacy
Protection of personal information
Security and confidentiality
Supported browsers
Secure payment
Protection of personal information
As concerns the protection of personal information, the Order is subject to the provisions of the Professional Code, the Act respecting access to documents held by public bodies and the protection of personal information and the Act respecting the protection of personal information in the private sector.
As a result, the Order has adopted the following guidelines:
Personal information protection guideline > (in French only)
Cookie guideline > (in French only)
The Order has also adopted a protocol for the disclosure of information (in French only). The protocol sets the framework for communications between the Comité de décision en matière d'assurance responsabilité professionnelle and the Order’s other bodies, as provided in the Professional Code.
Under the Professional Code and the Act respecting access to documents held by public bodies and the protection of personal information, the Order collects and keeps information about its members. Some information must be available to the public, i.e. business addresses and telephone numbers, accounting designations, and limitations of members’ rights to engage in professional activities. Email addresses provided to the Order are not public information.
Anyone can access a member’s public information with the Find a CPA tool on our website, by entering the CPA’s public accountancy permit number, or their last name and first initial. However, the search engine only finds one person at a time and cannot create lists for mass marketing purposes. As the warning on our website clearly states, using the information in this way would be a violation of privacy rules.
Under the Professional Code, the Act respecting access to documents held by public bodies and the protection of personal information andthe regulations governing access to the CPA profession, the Order collects and keeps information about candidates. Certain information (e.g., name and place of professional practice) concerning candidates who carry out professional activities as part of a professional training period is available upon request by contacting the Order at the following address: candidatCPA@cpaquebec.ca.
Provision of contact information to business partners
Only members and candidates having duly authorized the provision of their contact information receive marketing communications from Order business partners. They may change their preferences anytime by logging into their file.
Persons in charge of protection of personal information and access to information
With regard to documents or information held by the syndic of the Order:
Contact Josée Mélançon, CPA, syndic of the Order.
T. 514 288-3256, ext. 5049 or toll-free at 1 800 363-4688
syndic@cpaquebec.ca
With regard to the CPA Order:
Request related to your personal information
Contact Josée Blanchard, CPA, Vice-President, Technology and Systems, and person in charge of protection of personal information.
T. 514 288-3256, ext. 2505 or toll-free at 1 800 363-4688
aprp@cpaquebec.ca
Request for documents or information held by the Order
Contact Anne Lemire, Director of Legal Affairs and Access Officer.
T. 514 288-3256, ext. 2506 or toll-free at 1 800 363-4688
accesdocument@cpaquebec.ca
Security and confidentiality
The Order upholds very rigorous and strict security standards, which is why the Order has taken the necessary precautions to ensure that personal information sent to the Order by users in secured areas, such as the various on-line forms, are protected against any error, loss or unauthorized access.
The Order has a protective system monitoring its electronic and computer communications. However, the Order is in no way responsible for the potential transmission of computer viruses. Users browse the site and download documents and images from the site at their own risk.
Although the Order makes efforts to ensure the security of the site, it is not responsible for any damage to users or third-parties caused by sending confidential information to a third party using the email links on the site.
Cookies
Read our cookie guideline > (in French only)Read our personal information protection guideline > (in French only)
Identifiers
Users agree and promise to take all necessary precautions to maintain the confidentiality of the identifiers that are assigned to them by the Order so that they can access the sections reserved for members and candidates of the website of the Order. Regardless of the circumstances, users are at all times solely and wholly responsible for any action that may be taken using their identifiers. Furthermore, users agree to immediately notify the Order should they become aware that a third party had access or illegally used their identifiers.
Emails sent by users in the “Contact us” section or elsewhere on the site are not secured during their transmission. Therefore, these emails must not contain any personal or confidential information.
SUPPORTED BROWSERS
Users must make sure that their Web browser does not have a security deficiency by regularly updating their system. The Order’s website is optimized for Microsoft Edge, Google Chrome, Mozilla Firefox and Safari (for Mac computers).
Although the Order’s website can still be accessed with an older or less compatible browser, the visual presentation may be poorer and/or certain functionalities may not work.
In the event that users experience browsing problems on the Order’s website, we recommend that they perform the required updates to their browser or download one of the browsers mentioned above for free.
Cookie management
You can manage cookies by changing the settings in your web browser or mobile device. However, this may affect the way the site functions. Visit your web browser for more information:
If your web browser is not listed above, we suggest that you go directly to its site.
SECURE PAYMENT
The site of the Order uses the Secure Sockets Layer (SSL) protocol. The SSL protocol ensures that transactions that are performed over the Internet are protected by a high level of security. Communication sessions between your browser and the Web server are encrypted. All current popular browsers comply with the SSL protocol. For more information about SSL, please visit the Microsoft website.