Contact email address
Under the Professional Code, all CPAs are required to provide the Order with a contact email address set up in their name.
This is the email address the Order uses to contact you. Since it may be used to send confidential information about you, you must ensure that you are the only person with access to it. The email address can take various forms; however, it must be created for your personal use only. Note that generic addresses (e.g. email@example.com) are not accepted. Note that your contact email address will not be shared with the public.
Under the Professional Code, the transmission of a document to your contact email address may replace mail delivery to your elected domicile (your place of work or, in the absence thereof, your residence). Therefore, unless another communication method is indicated, the Order will contact you by email.
You can choose not to receive certain emails from the Order that could contain advertising messages by updating your subscription preferences in your file.You will not be able to block Order emails regarding activities set forth in the Professional Code, for example:
- notices of election or annual general meeting;
- Order membership renewal notices;
- notices and communications regarding laws and regulations, and their application.
You must notify the Order of any changes to your contact information (professional domicile or email address) within 30 days of the changes.
Professional email address – Update
In December 2018, we announced that the professional email address would become mandatory by March 31, 2020. However, the Board of directors has decided not to make this email mandatory. You may still enter a professional email in your file, but know that it will not appear on the membership roll, as was previously announced, and that it will not be shared with individuals who request your professional contact information from the Order.
We remind you that your ethical responsibility to ensure the confidentiality of communications applies also to emails that may contain information covered by professional secrecy. For more information, consult the CPA guide on best practices in IT use.
Contact the Member Support team by email at firstname.lastname@example.org, or by phone at 514 288.3256  or toll-free at 1 800 363.4688.